Personal Information: When you purchase tickets, we collect your name, email address, phone number, and payment information. For childrens tickets, we may collect the childs age and parent/guardian contact information.
Event Information: We may collect information about your participation in activities, photos taken during the event, and feedback provided.
Technical Information: Our website collects standard web analytics data including IP addresses, browser type, and pages visited.
We use your personal information to:
- Process ticket purchases and send confirmations
- Communicate important event updates and safety information
- Provide customer support and respond to inquiries
- Improve our services and event experience
- Send promotional materials (with your consent)
- Comply with legal requirements and safety regulations
We do not sell or rent your personal information to third parties. We may share your information with:
- Payment processors to complete transactions
- Event venue and security personnel for safety purposes
- Emergency services if required for health and safety
- Legal authorities when required by law
- Service providers who assist with event operations (under strict confidentiality agreements)
We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. This includes encryption of sensitive data, secure servers, and limited access to personal information.
However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.
You have the right to:
- Access and review your personal information
- Request corrections to inaccurate information
- Request deletion of your personal information (subject to legal requirements)
- Opt-out of promotional communications
- Request information about how your data is processed
Our website uses cookies to improve your browsing experience, analyze website traffic, and remember your preferences. You can control cookie settings through your browser, but disabling cookies may affect website functionality.
We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:
Email: [email protected]
Phone: +62 361 123 4567
Address: Bali Convention Center, Jl. Bypass Ngurah Rai, Nusa Dua, Bali 80363